Activation Fee: Billing
There will be a one-time fee of $35 per line charged to your first bill when you activate any new line of service on a regular postpaid account.This includes new activations when a number is...
View Article9-1-1 surcharge: Billing
T-Mobile collects a monthly surcharge on behalf of your local government in order to implement 911 emergency services. State legislation imposes the amount, and T-Mobile's compliance with these charges...
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Payment history: Billing
We know how important it is to keep track of your finances, so we've made it easy for you to view your payment history. Just follow these simple steps:Log in to My T-Mobile. If you're already logged...
View ArticlePayments FAQs: Billing
This article is designed to provide answers to commonly asked questions about payments. How do I pay my bill from my checking account using My T-Mobile?How do I pay my bill or payment reminder with my...
View ArticleBill date change: Billing
T-Mobile wants to fit seamlessly into your life. That's why we make it possible for you to change your bill cycle to correspond with the arrival of your paycheck and other bills. T-Mobile asks that you...
View ArticleFinal T-Mobile bill: Billing
We are always sad to lose a valued customer, but we don't want you walking away without knowing what to expect from us. After canceling your service or porting your number to a different carrier, you...
View ArticlePremium Service charges: Billing
What Are They?The Most Common Premium Service ChargesActions That Incur Premium Service ChargesHow to Stop These ServicesGot Charges?Credit What Are They?T-Mobile provides you with the ability to...
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Credits & Adjustments: Billing
If T-Mobile makes a mistake on your bill, please let us know. We will do everything we can to make it right. What to expect when you're issued a credit or adjustment on your bill:You still must pay...
View ArticleBilling Index
Billing InformationAccount changes and billing impactsBill languageBilling methods: Bill Current vs. Bill ArrearsReading your billReading your bill – Spanish versionSave money on your billUnderstand...
View ArticleResponsible Billing Party: Billing
The Billing Responsible Party is the party responsible for payment on an account upon whom a credit check is run when the account is initially created. This may be an individual, a business, or a...
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Payment arrangements: Billing
Scheduled PaymentsGoing out of town? Want to make sure your bill is paid on time? T-Mobile can help! For your convenience, you can schedule a payment for a future date on My T-Mobile, the SIVR, or with...
View ArticleNear-border roaming charges: Billing
How it happens:If you are near the Canadian or Mexican border, you may receive the signal of a tower in a neighboring area. This is known as signal bouncing. This can also occur if you're on a regional...
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Equipment Installment Plan: Billing
The Equipment Installment Plan (EIP) is a payment option available with our Value rate plans. It can be used to finance most devices for new and existing customers. If you qualify for EIP, you will pay...
View ArticleActivation Fee: Billing
Good news! That activation fee you dread so much will no longer be coming to a bill near you! All you have to do to avoid that fee is activate a new line of service at a T-Mobile-owned retail store,...
View ArticleContract Information
We’ve heard you! We know that no one likes to be chained to an inflexible contract. That’s why T-Mobile has done away with two-year service contracts. After March 24, 2013, any customer activating on a...
View ArticlePay in Advance Billing FAQs
Do I have to pay a deposit to activate my service?Do I have different plan options?What happens when I run out of airtime minutes?How are long distance calls charged?What happens if I do not use all of...
View ArticleCheck usage: Billing
We know you may not have time to keep track of every minute you spend on the phone. That's why wherever you are, we make it easy for you to find out basic information about your current rate plan...
View ArticleI-Billing FAQs
I-Billing is a Business Account feature offered by T-Mobile to help you find information on your charges and call history. This page contains some frequesntly asked questions on I-Billing For a demo on...
View ArticleI-Billing Filters
I-Billing is a Business Account feature offered by T-Mobile to help you get information on your charges and call history. With I-Billing, you can save time and gain valuable insight into your wireless...
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I-Billing Setup & Reporting
I-Billing is a Business Account feature offered by T-Mobile to help you get information on your charges and call history. With I-Billing, you can save time and gain valuable insight into your wireless...
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