If T-Mobile makes a mistake on your bill, please let us know. We will do everything we can to make it right.
What to expect when you're issued a credit or adjustment on your bill:
- You still must pay the total amount due on your bill to avoid fees and service interruption.
- Any credit or adjustment you receive for an invalid charge will appear on your next billing statement.
- You can find the credit listed in the Monthly Summary under Credits & Adjustments.
- The amount will be deducted from Total Current Charges.
Please see Reading your bill if you need more information about where your credit can be found.
Device order credit
We hope you love your new T-Mobile phone. This page was designed to provide you with expectations on what your bill will look like when you receive a handset credit.
T-Mobile may process a credit for a device order that immediately impacts the balance on your bill; however, if your device was billed to your account, the actual charge for the device order may not appear until your next bill. To avoid confusion, do not subtract the credit on your current month’s bill. Instead, pay your bill in full like you normally would. This allows the device charge to catch up with the device credit.
How does the device credit and charge appear on my bill?
- The device credit appears as Loyalty Handset Credit or Promotional Offer.
- The device charge appears as One time charge for Handset Upgrade Revenue.
Example 1: Loyalty Handset Credit (February bill, page 1)
Example 2: One-time charge for Handset Upgrade Revenue (March bill, page 1)
Example 3: Promotional Offer (page 3)
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Learn how your Equipment Installment Plan affects your bill.