Rebate FAQs
This article is designed to provide answers to commonly asked questions about rebates. Can I file my rebate online?What documents do I need to send in to complete my rebate request?Where do I send my...
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Your first bill
Based on your billing method, your first T-Mobile bill will be a little different than your agreed-upon monthly rate plan. Most new customers are now activated under Bill Current. See Billing methods:...
View ArticleFuture dated payments
You may choose to use a Future Dated Payment to schedule an advance payment from your bank account or credit/debit card to pay your balance in full or a past due balance. A Future Dated Payment is an...
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Reading your bill
This page covers the basic sections of your bill. FlexPaySM, myFaves® or T-Mobile @Home bills may include additional sections. Use this page to help you to read your paper bill. To learn more about...
View ArticleBill language
T-Mobile offers billing information in both Spanish and English. The Spanish bill appears in the same format with the same information as the English bill. If you need help reading your bill,...
View ArticleUnderstanding Your Bill
General Information Account changes and billing impacts Bill languageBilling methods: Bill Current vs. Bill ArrearsDevice order creditReading your billReading your bill – Spanish versionSave money on...
View ArticlePaperless Billing
#Paperless Billing is a service that allows you to receive your billing information online rather than in a printed, paper format. As a Paperless Billing customer, you opt not to receive a paper bill...
View ArticleAccount Management
Account Changes Account Changes and Billing ImpactsBill languageChange of responsibilityChange your due datePrimary Account Holder managementUpdate your billing address Account Information Bill cycles...
View ArticleCheck minutes / balance / web / message usage
We know you may not have time to keep track of every minute you spend on the phone. That's why wherever you are, we make it easy for you to find out basic information about your current rate plan...
View ArticleBilling methods: Bill Current vs. Bill Arrears
There are two billing methods for postpaid customers – Bill Arrears and Bill Current. Accounts activated on or after May 20, 2012 will have Bill Current. Accounts activated before that date are billed...
View ArticleYour final bill
We are always sad to lose a valued customer, but we don't want you walking away without knowing what to expect from us. After canceling your service or porting your number to a different carrier, you...
View ArticleEarly Termination Fee
An Early Termination Fee (ETF) is a charge made to your account when you cancel service and end your service agreement with T-Mobile early. The ETF is intended to provide reasonable compensation to...
View ArticleFull and partial account suspensions
Partial suspension for non-paymentAnytime your account is past due, your service may be partially suspended. During a partial suspension: You will still receive incoming calls, but outgoing calls are...
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First T-Mobile bill: Billing
Based on your billing method, your first T-Mobile bill will be a little different than your agreed-upon monthly rate plan. Most new customers are now activated under Bill Current. See Billing methods:...
View ArticleBillFloat payment service: Billing
BillFloat is a third-party company that works with you to help you pay various types of bills. T-Mobile is partnering with BillFloat to give you another method to make payment on your T-Mobile account....
View ArticleFuture dated payments: Billing
You may choose to use a Future Dated Payment to schedule an advance payment from your bank account or credit/debit card to pay your balance in full or a past due balance. A Future Dated Payment is an...
View ArticleLanguage Preferences: Billing
T-Mobile offers billing information in both Spanish and English. The Spanish bill appears in the same format with the same information as the English bill. If you need help reading your bill,...
View ArticlePast due accounts: Billing
Your account becomes past due if the entire balance is not paid and posted by the due date. What happens nextPast due accounts may experience collection treatment, including service interruption, at...
View ArticleAccount restoration fee: Billing
Why it happensIf your service is interrupted due to non-payment, you will be assessed a $20 restore fee per line of service once the minimum required amount is paid. The restore fee is automatically...
View ArticleLost payment: Billing
If you made a payment and it didn't post to your account: Check the payment posting timelines. A payment is not considered missing until after it has exceeded the appropriate timeline.EasyPay -...
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