Billing methods: Bill Current vs. Bill Arrears
T-Mobile has introduced a new billing method known as Bill Current for all new activations starting May 20, 2012. There are now two billing methods for postpaid customers – Bill Arrears and Bill...
View ArticleAccount changes and billing impacts
Whenever you make a change to your rate plan and/or features that impacts your monthly charges, you can expect to see additional charges and/or credits on your next bill. Depending on your billing...
View ArticleService agreement information
When you activate service or make an account change with T-Mobile, you may be required to accept a new service agreement term. Actions that may require an extension/renewal of your service...
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Obtain a copy of a previous bill
For your convenience, there are a few ways for you to access copies of previous bills:Your last 12 statements are available for viewing and printing on My T-Mobile.Your most recent bill may be...
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View payment history
We know how important it is to keep track of your finances, so we've made it easy for you to view your payment history. Just follow these simple steps:Log in to My T-Mobile. If you're already logged...
View ArticleEarly Termination Fee
An Early Termination Fee (ETF) is a charge made to your account when you cancel service and end your service agreement with T-Mobile early. The ETF is intended to provide reasonable compensation to...
View ArticleAccount Management
Account Changes Account Changes and Billing ImpactsBill languageChange of responsibilityChange your due datePrimary Account Holder managementUpdate your billing address Account Information Bill cycles...
View ArticlePast due accounts
Your account becomes past due if the entire balance is not paid and posted by the due date. What happens nextPast due accounts may experience collection treatment, including service interruption, at...
View ArticleAccount Management
Account Changes Account Changes and Billing ImpactsBill languageChange of responsibilityChange your due datePrimary Account Holder managementUpdate your billing address Account Information Bill cycles...
View ArticleRefund requests
You can request a refund for the deposit you paid at activation, as well as any credit balance or overpayment that may be made to your T-Mobile account. We refund deposits on final credit balances upon...
View ArticleCheck minutes, balance, web, and message usage from your device
We know you may not have time to keep track of every minute you spend on the phone. That's why wherever you are, we make it easy for you to find out basic information about your current rate plan...
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Make a one-time payment by checking account
You can make a one-time payment using your checking account by following these steps: Log in to My T-Mobile. If you're already logged in, click Back to Your Account in the upper right corner of your...
View ArticleBill payment options
T-Mobile provides the following payment options for you: EasyPayOnline with electronic checkOnline with debit/credit cardPaying at a payment centerPaying through the mailPaying over the phone...
View ArticlePremium Service Charges
What Are They?The Most Common Premium Service ChargesActions That Incur Premium Service ChargesHow to Stop These ServicesGot Charges?Credit What Are They?T-Mobile provides you with the ability to...
View ArticleBill reminder notifications
For your convenience, T-Mobile may provide you with a free text message or email notification reminding you that your bill is almost due or past due. You may receive these notifications if you:Paid a...
View ArticleMy T-Mobile and other self-help options
For your convenience, you can manage many aspects of your phone and data services directly through My T-Mobile.com or over the phone by dialing 611 from your T-Mobile device.Note: Business, Government,...
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View payment history
We know how important it is to keep track of your finances, so we've made it easy for you to view your payment history. Just follow these simple steps:Log in to My T-Mobile. If you're already logged...
View ArticleMisapplied payment
Your payment may be misapplied for the following reasons: You did not write your account or mobile number on a payment sent by mail.You mailed a single payment that was intended for two accounts.You...
View ArticleMissing payment
If you made a payment and it didn't post to your account: Check the payment posting timelines. A payment is not considered missing until after it has exceeded the appropriate timeline.EasyPay -...
View ArticleFraud, Security and Privacy FAQs
This article is designed to provide answers to commonly asked fraud, security and privacy questions. What should I do to help keep my account secure?Someone used my phone without permission. What...
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