When you activate service or make an account change with T-Mobile, you may be required to accept a new service agreement term.
Actions that may require an extension/renewal of your service agreement:
- Handset upgrade
- Rate plan change
- Special or promotional offer
If you believe your service agreement was renewed or extended in error, please contact Customer Care. Customer Care will take a look at your account, and if necessary, may refer you to our Contract Review team to determine if your service agreement is valid.
The Contract Review team does NOT:
- Waive early termination fees
- Solve pricing disputes
- Solve disputes regarding tax charges
- Handle buyer's remorse terminations
- Handle cancellations due to coverage issues
Note:If Customer Care refers you to Contract Review, the timeline for a response is currently seven (7) business days.