Billing Responsible Party
The Billing Responsible Party is the party responsible for payment on an account upon whom a credit check is run when the account is initially created. This may be an individual, a business, or a...
View ArticleFraud, Security and Privacy FAQs
This article is designed to provide answers to commonly asked fraud, security and privacy questions. What should I do to help keep my account secure?Someone used my phone without permission. What...
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View payment history
We know how important it is to keep track of your finances, so we've made it easy for you to view your payment history. Just follow these simple steps:Log in to My T-Mobile. If you're already logged...
View ArticleMy T-Mobile and other self-help options
For your convenience, you can manage many aspects of your phone and data services directly through My T-Mobile.com or over the phone by dialing 611 from your T-Mobile device.Note: Business, Government,...
View ArticleFind your account number
You can find your account number either on your paper bill or by logging in to My T-Mobile. Viewing your account number at My T-Mobile:Log in to My T-Mobile. If you're already logged in, click Back to...
View ArticleAccount Management
Account Changes Account Changes and Billing ImpactsBill languageChange of responsibilityChange your due datePrimary Account Holder managementUpdate your billing address Account Information Bill cycles...
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Signing up and managing EasyPay
What is it?EasyPay is a free service that allows you to pay your T-Mobile bill automatically each month, approximately three days before the bill due date. No stamps, no checks, no late fees, no...
View ArticleBill cycles and due dates
New accounts are automatically assigned a bill cycle at the time of activation. Your first bill cycle will close on the first allowable bill cycle close date, approximately 1-4 days after activation....
View ArticleT-Mobile Relief Efforts for Hurricane Sandy
Overview Many T-Mobile customers have been directly impacted by Hurricane Sandy whose size and scope are unprecedented in the U.S. in terms of geographic area, location, and population density. Our...
View ArticleMisapplied payment
Your payment may be misapplied for the following reasons: You did not write your account or mobile number on a payment sent by mail.You mailed a single payment that was intended for two accounts.You...
View ArticleAccount Management
Account Changes Account Changes and Billing ImpactsBill languageChange of responsibilityChange your due datePrimary Account Holder managementUpdate your billing address Account Information Bill cycles...
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Scheduled payments & payment arrangements on My T-Mobile
Scheduled PaymentsGoing out of town? Want to make sure your bill is paid on time? T-Mobile can help! For your convenience, you can schedule a payment for a future date on My T-Mobile, the SIVR, or with...
View ArticlePaying Your Bill
Making a Payment Bill Consolidator Process for Fiserv (Bill Payment Vendor)Bill payment optionsBillFloatEquipment Installment Plan (EIP)Future Dated Check paymentsMake a one-time payment by ATM/debit...
View ArticleMissing payment
If you made a payment and it didn't post to your account: Check the payment posting timelines. A payment is not considered missing until after it has exceeded the appropriate timeline.EasyPay -...
View ArticleFull and partial account suspensions
Partial suspension for non-paymentAnytime your account is past due, your service may be partially suspended. During a partial suspension: You will still receive incoming calls, but outgoing calls are...
View ArticleCourtesy calls
Why we call:If the balance on your account remains unpaid past the due date, you may receive a courtesy call.If you don't answer, the system may leave an automated message directing you to call...
View ArticlePast due accounts
Your account becomes past due if the entire balance is not paid and posted by the due date. What happens nextPast due accounts may experience collection treatment, including service interruption, at...
View ArticleWrite-off accounts
If your account balance remains unpaid after several attempts to collect the charges, T-Mobile's final action is to write off the account and assign it to an outside collection agency. After entering...
View ArticleDomestic calls charged roaming
How it happens:If you are near the Canadian or Mexican border, you may receive the signal of a tower in a neighboring area. This is known as signal bouncing. This can also occur if you're on a regional...
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Device order credit
We hope you love your new T-Mobile phone. This page was designed to provide you with expectations on what your bill will look like when you receive a handset credit. T-Mobile may process a credit for...
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