Obtain a copy of a previous bill

For your convenience, there are a few ways for you to access copies of previous bills:

• Your last 12 statements are available for viewing and printing on My T-Mobile.
• Your most recent bill may be requested through the automated system by dialing 611.
• Copies of your last three statements are free and available at any T-Mobile-owned retail store with a government-issued photo ID.
• Based on your account type, Customer Care will provide one free reprint per calendar year. Each additional copy will be assessed a $5 fee.

Important:

• Paperless Billing customers are ONLY eligible for bill reprints if the statement is no longer available on My T-Mobile.
• Bill reprints are not permitted through Customer Care if you've changed your address in the last 30 days.
• To protect the confidentiality of your personal call information and call records, reprints cannot be faxed or emailed.

For reprints older than 12 months:

• You must contact Customer Care.
  
• Billing statements are only available for up to seven years.

To get a previous bill from the last 12 months, perform the following steps:

1. Log in to My T-Mobile. If you're already logged in, click Back to Your Account in the upper right corner of your screen.
2. Under Manage >Billing & Payments > Bill Summary, you will see your current balance and previous bills.
3. Choose the bill you would like to view or print. (click image to enlarge)
   

    

   
   

    

4. Your bill will open up in HTML format.
5. Right click on the bill, then choose Print.