Bill language
T-Mobile offers billing information in both Spanish and English. The Spanish bill appears in the same format with the same information as the English bill. If you need help reading your bill, see...
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Understand your online bill
We strive to make your bill clear and easy to read. But we know that sometimes it really helps to have it spelled out piece by piece. So that’s exactly what we’ve done. Check out the annotated online...
View ArticleUpdate your billing address
To change your billing account information online, you must either be the Primary Account Holder for your account, or be granted permissions by your Primary Account Holder. If you are unable to make...
View ArticleBill reminder notifications
For your convenience, T-Mobile may provide you with a free text message or email notification reminding you that your bill is almost due. You may receive these notifications if you:Paid a deposit at...
View ArticleMissing payment
If you made a payment and it didn't post to your account:Check the payment posting timelines. A payment is not considered missing until after it has exceeded the appropriate timeline.EasyPay - Payments...
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View payment history
We know how important it is to keep track of your finances, so we've made it easy for you to view your payment history. Just follow these simple steps:Log in to My T-Mobile. If you're already logged...
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Make a one-time payment by checking account
You can make a one-time payment using your checking account by following these steps: Log in to My T-Mobile. If you're already logged in, click Back to Your Account in the upper right corner of your...
View ArticleChange your due date
T-Mobile wants to fit seamlessly into your life. That's why we make it possible for you to change your bill cycle to correspond with the arrival of your paycheck and other bills. T-Mobile asks that you...
View ArticleFiling bankruptcy
If you file bankruptcy, mail your notice(s) to us at the following address: Bankruptcy DepartmentP.O. Box 53410Bellevue, WA 98015-3410 Be sure to include your T-Mobile account number, Social Security...
View ArticleFraud, Security and Privacy FAQs
This article is designed to provide answers to commonly asked fraud, security and privacy questions. What should I do to help keep my account secure?Someone used my phone without permission. What...
View ArticleFlexPay Billing FAQs
This article is designed to provide answers to commonly asked Flexpay Billing questions . When and how do I pay for my monthly FlexPay service plan?Can I set up EasyPay to make my payments?What if I’m...
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FlexPay payment reminders
Payment Reminders display the balance due that must be paid to continue the next month's service. The payment reminder includes the Monthly Recurring Charges, including optional features, taxes, and...
View ArticleDomestic calls charged roaming
How it happens:If you are near the Canadian or Mexican border, you may receive the signal of a tower in a neighboring area. This is known as signal bouncing. This can also occur if you're on a regional...
View ArticleRoaming charges
Because calls and services are billed differently for domestic and international roaming, sorting it all out can be confusing. Look no further. We will supply all the information for you to keep your...
View ArticleBill payment options
T-Mobile provides the following payment options for you: EasyPayElectronic checkCredit cardPaying at a payment centerPaying through the mailPaying over the phone #EasyPaySet up your account to...
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Make a one-time payment by ATM/debit or credit card
You can make a one-time payment using your ATM/debit or credit card. To make a payment using an ATM/debit or credit card, perform the following steps: Log in to My T-Mobile. If you're already logged...
View ArticlePayments FAQs
This article is designed to provide answers to commonly asked questions about payments. How do I pay my bill from my checking account using My T-Mobile?How do I pay my bill or payment reminder with my...
View ArticleService agreement information
When you activate service or make an account change with T-Mobile, you may be required to accept a new service agreement term. Actions that may require an extension/renewal of your service...
View ArticleUnderstanding Your Bill
General Information Account changes and billing impacts Bill languageBilling methods: Bill Current vs. Bill ArrearsDevice order creditReading your billReading your bill – Spanish versionSave money on...
View ArticleEarly Termination Fee
An Early Termination Fee is a charge made to your account when you cancel service and end your service agreement with T-Mobile early. The ETF is intended to provide reasonable compensation to T-Mobile...
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