We hope you love your new T-Mobile phone. This page was designed to provide you with expectations on what your bill will look like when you receive a handset credit.
T-Mobile may process a credit for a device order that immediately impacts the balance on your bill; however, if your device was billed to your account, the actual charge for the device order may not appear until your next bill. To avoid confusion, do not subtract the credit on your current month’s bill. Instead, pay your bill in full like you normally would. This allows the device charge to catch up with the device credit.
How does the device credit and charge appear on my bill?
- The device credit appears as Loyalty Handset Credit or Promotional Offer.
- The device charge appears as One time charge for Handset Upgrade Revenue.
Example 1: Loyalty Handset Credit (February bill, page 1)
Example 2: One-time charge for Handset Upgrade Revenue (March bill, page 1)
Example 3: Promotional Offer (page 3)
Click images to enlarge
Learn how your Equipment Installment Plan affects your bill.