T-Mobile wants to fit seamlessly into your life. That's why we make it possible for you to change your bill cycle to correspond with the arrival of your paycheck and other bills. T-Mobile asks that you meet certain qualifications before performing a change to your bill cycle.
Qualifications
T-Mobile will evaluate your request to change your bill cycle on an individual basis. You may qualify if:
- You have not made a previous change to your bill cycle.
- The proposed close date of the new cycle is more than 10 days from the current close date.
- Your account is not associated with a larger corporate account known as a node. Examples of such accounts would be:
- Accounts set up in the business name for which the business is responsible for payment.
- Accounts set up by an individual who works for a company with a corporate agreement for T-Mobile wireless services. The accounts are set up in the individual’s name and that person is responsible for payment.
If you do not meet these qualifications, your due date will remain the same. For more information on changing your bill cycle, please contact Customer Care to see if your account is eligible to have the due date changed.
Billing Impacts
- Bill Arrears:
- Your next statement includes the full monthly recurring charges based on the old cycle. The following statement will then cover a shorter period of time, so the monthly charges will be prorated as a result of the changed close date.
- Discounts are not prorated so they will appear on the bill for your first full bill cycle after the change.
- Bill Current:
- Your next statement includes the prorated monthly charges for the month that the bill cycle change goes into effect. After that, the full monthly charges are included on all future bills.
- Discounts are not prorated so they will appear on the bill for your first full bill cycle after the change.
Note: If you currently have an open Equipment Installment Plan (EIP), the installments are not prorated. The payment will be for the “regular amount” on your next bill as our billing system sends any EIP charges to the bill approximately two days before the cycle close date, regardless of what changes occur to the bill cycle.