We know how important it is to keep track of your finances, that's why we've made it easy for you to view your payment history.

Just follow these simple steps:

1. Log in to My T-Mobile.  If you're already logged in, click Back to Your Account in the upper right corner of your screen.
2. In the ‘See your bill’ section, click the Payment history button.

  3. The Payment history page appears. It shows the date of the payment, amount, and method as well as a link to view the bill/receipt.

Not registered on My T-Mobile? You can use the My Account application on your smartphone.

• From My Account, select Billing, then select View Payment History.
• This shows your last 5 payments.

Remember: You can always dial 611 or #225# to find out your balance and the amount of your last payment received.

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For tax filing purposes:

• You must call Customer Care to file a Payment History Request. Please be ready with the following information:
  • Phone number
  • Account number
  • Mailing address
  • Additional contact number
  • Months requested in the payment history
• Your request will be processed within 24 hours.
• You will receive your request within 5-10 business days.

Note: If you would like a copy of an entire bill instead of a summary of your payments for the year, see Obtain a copy of a previous bill.

Whenever you make a change to your rate plan and/or features that impacts your monthly charges, you can expect to see additional charges and/or credits on your next bill. Depending on your billing method (Bill Arrears vs. Bill Current), the impacts to your bill may vary. See Billing methods: Bill Current vs. Bill Arrears to determine your billing method.

Note: There is no need to make a payment for any cost difference at the time the change is completed.

Future Dated Changes

Future Dated changes occur when the effective date of a rate plan and/or feature change is scheduled to start at the beginning of your next bill cycle. When making a future dated rate plan and/or feature change, the impacts to your bill are the same regardless of your billing method. Your new monthly charges will appear on your next month’s bill.

Backdated Changes

Backdating occurs when the effective date of a rate plan and/or feature is scheduled for a date prior to today. Backdating may occur in limited scenarios, such as to fix a T-Mobile error or when upgrading a rate plan or feature. When backdating a rate plan and/or feature change, the bill impacts vary based on your billing method.

• Bill Arrears: Your next bill will reflect the monthly charges for the new rate plan and/or feature(s) you have chosen today.
• Bill Current:
  • You will see a credit on your next bill for the previous rate plan and/or feature charges that you already paid for the current bill cycle.
  • You will see a charge on your next bill for the new rate plan and/or feature charges selected today for the current bill cycle.
  • You will see the monthly recurring charges on your next bill for the new rate plan and/or features for the next bill cycle.
  • We suggest that you pay the current balance by the due date and look for any adjustments to be reflected on your next month's bill.

Note: Any recurring discount will not be applied for the month where the backdated change was made. Discounts can only be applied to future bill cycles.

Mid-Cycle Changes

Mid-cycle changes occur when the effective date of a rate plan and/or feature change is scheduled to start in the middle of your bill cycle. When making a mid-cycle rate plan and/or feature change, the bill impacts vary based on your billing method.

• Bill Arrears: Your next bill will reflect prorated monthly charges for both the old and new rate plan and/or feature.
• Bill Current:
  • When adding new features, you will be billed the prorated monthly charges for the current month, plus the full monthly charges for the next month.
  • When removing features, you will receive a prorated credit on your next month’s bill for the time you did not have the feature.
  • If you change from one rate plan and/or feature to another in the middle of the bill cycle, you will be credited the prorated monthly charges for the removal then charged the prorated rate plan and/or feature amount for the remainder of the bill cycle, along with next month’s monthly charges, on your next bill.
  • If you are changing to a lower cost feature mid-cycle, your next bill will be lower than your new monthly charge. This is due to the cost difference in the features causing you to receive a credit toward your next month’s monthly charges.

Note: Any recurring discount will not be applied for the month where the backdated change was made. Discounts can only be applied to future bill cycles.

For your convenience, T-Mobile may provide you with a free text message or email notification reminding you that your bill is almost due.

You may receive these notifications if you:

• Paid a deposit at activation
• Are signed up for EasyPay
• Are signed up for Paperless Billing
• Arrange to pay with a Future Dated Check
• Opt to receive an alert through your My Account app

If you paid a deposit:

As of February 2012, you will receive a Bill Reminder text one day and five days before your due date each month. These notifications are required, and cannot be turned off.

If you are signed up for EasyPay:

You will receive a confirmation text message the day your payment is deducted from your account. This notification is required by payment regulatory agencies and cannot be disabled.

"Free T-Mobile Message: JOHN DOE authorized a recurring ACH pmt of $XX.XX from acct ending in 0001 to TMo acct ending in 0001 on DATE, confirm # 00000001. For questions dial 611."

If you are signed up for Paperless Billing:

You can change your notification settings anytime on My T-Mobile to include an email and a text message, only a text message, or only an email about your upcoming due date. You must choose one.

If you arrange to pay with a Future Dated Check:

• You will receive a free confirmation message after making a payment through our automated system or Customer Care.
  

Note: Confirmation text messages refer to Future Dated Check payments as ACH (Automated Clearinghouse).

• You will receive a Future Dated Check Notification Letter seven days prior to each Future Dated Check in the arrangement.

If you opted to receive an alert through your My Account app:

You can change this setting anytime. In the My Account app under Alerts and Events > Alert Settings, check or uncheck the Payment Reminder box.

If your account balance remains unpaid after several attempts to collect the charges, T-Mobile's final action is to write off the account and assign it to an outside collection agency.

• After entering write-off status, your account cannot be issued adjustments or set up on a payment arrangement.
• Any disputes must be handled by the collection agency.
• Write-off accounts cannot be resumed, but you may apply for new service through any sales channel after your account has been paid in full.
• Payments made to the collection agency may take up to three business days to reflect in our billing system.

New accounts are automatically assigned a bill cycle at the time of activation. Your first bill cycle will close on the first allowable bill cycle close date, approximately 1-4 days after activation.

• The close date is the last day of your bill cycle.
• The close date determines when your statement is mailed and your due date.
• Your cycle date is different than your due date.
• The close date is assigned to your account. Individual lines cannot have different close dates.

Can I change my bill cycle and due date?
T-Mobile wants to fit seamlessly into your life. That's why we make it possible for you to change your bill cycle to correspond with the arrival of your paycheck and other bills. T-Mobile asks that you meet certain qualifications before performing a change to your bill cycle. See Change your due date for more information on changing your due date.

Bill Cycle Close Dates and Bill Due Date Chart

We strive to make your bill clear and easy to read. But we know that sometimes it really helps to have it spelled out piece by piece. So that’s exactly what we’ve done—check out the annotated online bill below to learn more about your bill.

Find your bill by logging in to My T-Mobile.

See your Bill Overview and Call Details explanation below: (Click to zoom)

This page covers the basic sections of your bill. FlexPay^SM, myFaves® or T-Mobile @Home bills may include additional sections. Use this page to help you to read your paper bill.

To learn more about your online bill, refer to the following link:

Understand your online bill

For information in Spanish, refer to the following links:

Como leer su factura actual (PDF)

Cómo leer tu factura - PagoFlex(SM)

Your bill is separated into the following three sections:

Summary of your bill

Account service detail

Itemized charges

Summary of your bill

Everything you need to know is summarized on the first page of your bill. You can find specifics about your charges on the subsequent pages.

Note: To check your most current balance and usage, log in to My T-Mobile.

Under Summary, the previous balance, payments received, credits and adjustments, charges, and taxes appear.

click images to enlarge

Under Amount Due, the total amount due for the month and the payment due date appear.

Under Monthly Summary, charges for each line appear.

Under Available Service, minutes, messages, and data features used in your rate plan appear.

Under Used Service, a summary of your usage appears. Usage details and associated charges appear later.

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Account service detail

NOTE:

• Account charges and credits are detailed for each line of service. The totals for each of these sections match the line items under the Monthly Summary of your bill.
• If you do not use all of these services during a billing period, some of these sections may not appear.

Under Monthly Recurring Charges, your recurring charges appear.

• Bill Arrears account: Provides a breakdown of the monthly recurring charges (MRC) incurred during the previous bill cycle.
• Bill Current account: Provides a breakdown (including the date range) of the MRC being billed in advance for the upcoming bill cycle.

Bill Arrears Account

Bill Current Account

Under Credits & Adjustments, credits and account adjustments appear.

Under Usage Charges, overage, roaming, messaging, data charges, and premium services appear.

Under One Time Charges, one-time charges, such as activation fees, late fees, and phone charges appear.

Under Other Charges (Non-Communications Related), charges unrelated to communications (e.g., Equipment Protection) appear.

Under Other Charges, the breakdown of the Regulatory Programs Fee appears.

Under Taxes, Fees and Surcharges, local, state, federal, and other taxes, assessments and fees appear.

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Itemized charges

Under LOCAL AIRTIME, LONG DISTANCE and INTERNATIONAL CHARGES, airtime and domestic and international long-distance charges appear.

Under ROAMING CHARGES, international and domestic roaming charges appear.

Under MESSAGING CHARGES, the number of messages sent/received and other applicable charges appear.

Under WEB AND DATA USAGE CHARGES, the number of megabytes used appears.

Under DATA SERVICES ROAMING CHARGES, data roaming charges appear.

Under PREMIUM SERVICES, charges for downloads and CallerTunes® appear.

• Charges shown here are not T-Mobile charges - they are third-party usage charges resulting from downloads (e.g., ringtones, wallpaper, screensavers, games) or other items that have a cost associated with them).
• Downloaded services appear in the Premium Download section, which includes subheadings for the different types of services and their charges.

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Account Changes

Account Information

Government Information

Paperless Billing

Rebates, Refunds & Credits

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Self-Service Options

We know you may not have time to keep track of every minute you spend on the phone. That's why wherever you are, we make it easy for you to find out basic information about your current rate plan usage. Simply dial the numbers below from your T-Mobile device and receive the information free of charge.

Note: You can also find rate plan information via My T-Mobile and MobileLife Web.

Check Balance: #BAL# / #225#

• Provides the following details:
  • Last payment amount
  • Last payment date
  • Balance in full
  • Past due balance (if any)
• From your Contacts list, choose Check Balance
  
• From My T-Mobile: in the My Bill box, view the Current Amount Due.
• From your MyAccount app: click Billing, Amount Due
  

Check Minute Usage: #MIN# / #646#

• Provides the following details:
  • Current minute usage
  • Bill cycle close date
• From your Contacts list, choose Check Minutes
  
• From your MyAccount app: Current Activity
• Minutes used while on another carrier's network may not be included since these may take up to 30 days to transfer from their system to T-Mobile.
• Usage balances may display incorrectly when rate plans are changed in the middle of a billing cycle.

Check Message Usage: #MSG# / #674#

• Provides the following details:
  • Current message usage
  • Messages remaining
• From your MyAccount app: Current Activity
• This service only provides text message usage. Picture message usage is not included.
• Pooled text usage reflects the shared message balance along with the individual message balance.
• Messages used while on another carrier's network may not be included since these may take up to 30 days to transfer from their system to T-Mobile.
• If you change your mobile number during your bill cycle, the message will only display information for your new number.

Check Web Usage: #WEB# / #932#

• Provides the following details:
  • Current web usage
  • Megabytes (MBs) used
  • Balances
  • Bill cycle close date
• T-Mobile Monthly4G customers without data plans and Take Control customers are unable to check their data usage.
• Data used while on another carrier's network may not be included. This usage may take up to 30 days to transfer from their system to T-Mobile.

For your convenience, there are a few ways for you to access copies of previous bills:

• PDFs of your last 12 statements are available for viewing and printing on My T-Mobile.
• Your most recent bill may be requested through the automated system by dialing 611.
• Copies of your last three statements are free and available at any T-Mobile-owned retail store with a government-issued photo ID.
• Based on your account type, Customer Care will provide one free reprint per calendar year. Each additional copy will be assessed a $5 fee.

Important:

• Paperless Billing customers are ONLY eligible for bill reprints if the statement is no longer available on My T-Mobile.
• Bill reprints are not permitted through Customer Care if you've changed your address in the last 30 days.
• To protect the confidentiality of your personal call information and call records, reprints cannot be faxed or emailed.

For reprints older than 12 months:

• You must contact Customer Care.
  
• Billing statements are only available for up to seven years.

To get a previous bill from the last 12 months, perform the following steps:

1. Log in to My T-Mobile. If you're already logged in, click Back to Your Account in the upper right corner of your screen.
2. Under Manage > Billing & Payments > Bill Summary, you will see your current balance and previous bills.
3. Choose the bill you would like to view or print.
   

    

   
   

    

4. Your bill will open up as a PDF, so make sure you have an updated version of Adobe Reader. Be patient, as it may take a while to open.
5. Click Save to save a copy of your bill. A warning might pop up saying that you can't save any edits you make, and it may also give you the option of saving a "blank copy." Don't worry, it won't be blank. The copy it saves will be a PDF version of your bill.
6. Click Print.

If you are having trouble downloading the PDF:

• Please remember that the time to download the PDF is directly related to the size of the bill. A 10 page bill will download faster than a 100 page bill.
• If you have a Mac, you will need to download Adobe Reader from http://get.adobe.com/reader. The default application to view PDFs (Preview) will not open PDF billing statements. 

Why a PDF?

For your protection and ours. A bill produced in this protected format is uneditable and secures your private information.

T-Mobile is introducing a new billing method known as Bill Current for all new activations starting May 20, 2012. T-Mobile now has two billing methods for postpaid customers – Bill Arrears and Bill Current.

Note: New T-Mobile Monthly4G, In Reach (a Lifeline Program by T-Mobile), or business account (with a Federal Tax ID) activations remain on Bill Arrears billing.

Bill Arrears vs. Bill Current

• Bill Arrears: Your monthly recurring charges (e.g., rate plan, features, and discounts) are billed and due after your bill cycle closes. Example: Your bill cycle starts on the 5th of the month and ends on the 4th. You receive a bill in May for charges from April 5 – May 4.
• Bill Current: Your monthly recurring charges (e.g., rate plan, features, and discounts) are billed in advance at the start of your bill cycle and due within that bill cycle. Example: Your bill cycle starts on the 5th of the month and ends on the 4th. You receive a bill in May for expected charges for May 5 – June 4 plus any fees or overages from April 5 – May 4.

What about those extra, one-time charges like overages and fees?

Overages, usage charges, downloads, premium content, Equipment Installment Plan charges, fees (e.g., upgrade fees, late fees, early termination fees), and taxes are billed after the bill cycle closes for Bill Current and Bill Arrears billing.

• Bill Arrears: If you are a Bill Arrears customer, your bill includes monthly recurring charges plus any non-recurring charges for the bill cycle that just ended. Example: Your bill cycle starts on the 5th of the month and ends on the 4th. You receive a bill in May for all charges (monthly charges plus any fees or overages) from April 5 – May 4.
• Bill Current: If you are a Bill Current customer, your bill includes monthly recurring charges in advance for the upcoming bill cycle plus non-recurring charges from the previous bill cycle that just ended. Example: Your bill cycle starts on the 5th of the month and ends on the 4th. Your May bill includes normal monthly charges for May 5 – June 4 plus any fees or overages from April 5 – May 4.

What’s my billing method?

Did you activate a new account on or after May 20, 2012? Or simply add a line to an existing account?

• If you activated an account prior to May 20, 2012, and added a line to your existing account, your billing method remains Bill Arrears unless you need a new account created for any reason or request to change the billing method to Bill Current.
• If you activated a new account on or after May 20, 2012, your billing method is Bill Current.

Not sure when you started your service with T-Mobile? If you activated in a store location, the copy of the service agreement you received should have your activation date. Don't have a copy of your service agreement? Contact Customer Care and we'll be happy to look up that information for you.

Potential impacts to an existing customer

As an existing customer, you are generally not affected. If you renew a contract, add lines, or upgrade service on your existing account, your account remains on Bill Arrears billing. Exception: If for any reason you need a new account created, the new account will be on Bill Current.

Can I change my billing method from Bill Arrears to Bill Current and vice versa?

You can request a billing method change from Bill Arrears to Bill Current by contacting Customer Care.

• Only the Billing Responsible Party can authorize a billing method change on an active account.
• Once your account is on Bill Current billing, it cannot be deleted or changed back to Bill Arrears.
• If you need to cancel a request to change to Bill Current, you'll need to contact Customer Care before the change goes into effect.

Why are we changing our billing method?

Today, new T-Mobile customers who are billed in arrears sometimes end up waiting two months before receiving the first bill because of how the bill cycle end date aligns with the activation date. This delay often causes shock, frustration and confusion when the first bill finally arrives. Now, your first bill will be received when all the information given to you at activation is still fresh in your mind and will make more sense.

The new Bill Current billing process is an industry standard among wireless carriers and will provide greater consistency and familiarity with the billing experience for new T-Mobile customers. Having an industry standard also helps avoid confusion, especially when switching wireless carriers.

Account Changes

Account Information

Government Information

Paperless Billing

Rebates, Refunds & Credits

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Self-Service Options

General Information

Fees & Taxes

FlexPay & T-Mobile Monthly4G

Voice & Data Usage

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Paperless Billing is a service that allows you to receive your billing information online rather than in a printed, paper format. As a Paperless Billing customer, you opt not to receive a paper bill in the mail and will instead receive an email and/or text message (SMS) notification each month.

Paperless Billing is not available to certain types of accounts such as T-Mobile Monthly4G (prepaid), Business, and certain Government and Special account types. A valid email address, a My T-Mobile account and a Primary Account Holder are required to take advantage of Paperless Billing.

Sign up for Paperless Billing

Monthly Paperless Billing email notification

Make a payment on Paperless Billing

Cost to sign up for Paperless Billing

Cancel enrollment to Paperless Billing

Adding lines of service while on Paperless Billing

Paperless Billing Terms and Conditions

Sign up for Paperless Billing

To sign up for Paperless Billing, perform the following steps:

1. Log in to My T-Mobile.  If you're already logged in, click Back to Your Account in the upper right corner of your screen.
2. On My T-Mobile, hover over Manage and then select Your Profile.
3. Under Bill Delivery Options, click the Switch to paperless billing link to begin the registration process.
4. Manager your bill delivery options by choosing one of the following:
   • Paperless billing: Email notifications
   • Paperless billing: Text message notifications
   • Paperless billing: Email + text message notifications
5. Enter the email address you want used for your bill reminder. You will also be notified by text message when your bill is available.
6. Read and acknowledge the Paperless Billing Terms & Conditions.
7. Click the Sign Up button to apply the changes to your account.

Note: You can enroll all of your accounts in Paperless Billing, as long as they are eligible for the service.

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Monthly Paperless Billing email notification

Monthly Paperless Billing email notifications will notify you that your latest bill is available. You will be directed to view and pay your bill online at the My T-Mobile website (includes a link to view the site).

Your bill will come from billing@t-mobile.m0.net. Please add billing@t-mobile.m0.net to your list of safe email contacts to ensure these messages go to your inbox and do not get routed to your junk mail folder.

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Make a payment on Paperless Billing

Log in to My T-Mobile and click the Pay my bill button in the My bill box. You will have the option to make a one-time payment or set up our automatic monthly payment service called EasyPay.

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Cost to sign up for Paperless Billing

Paperless Billing is a service offered free of charge to qualified T-Mobile customers.

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Cancel enrollment to the Paperless Billing service

Once enrolled, you can cancel your Paperless Billing service at any time via My T-Mobile. Visit Bill delivery options under Manage > Your Profile to make changes to your information or to cancel Paperless Billing. If you choose to cancel Paperless Billing, your options are a detailed paper bill ($1.99/month) or a Summary paper bill (free).

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Adding lines of service while on Paperless Billing

If you add another line of service, your original mobile number will keep Paperless Billing in effect for all of the numbers on your account as long as you remain enrolled. You will have the option to make changes to your contact information only with that original phone number. If you cancel Paperless Billing and have more than one line on your account, you may not be able to reinstate the service at this time.

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Paperless Billing Terms and Conditions

The T-Mobile Paperless Billing Terms and Conditions ("PBTC") are in addition to your T-Mobile Terms and Conditions, Service Agreement and any applicable terms and conditions for other services that you receive (collectively "Agreement"). To the extent there is a conflict between these PBTC and your Agreements, these PBTC will govern. By agreeing to the PBTC you agree that you will no longer receive a paper bill and will instead receive your Bill and/or Payment Reminder (collectively "Bill") electronically according to the following terms:

1. Paperless Billing. You may view your paperless Bill online by accessing your account at https://my.t-mobile.com or by following the instructions provided to you in your paperless billing email or text message notice.
2. Payment. You must pay the amount due listed in your paperless Bill by the due date in order to avoid service interruption and to remain eligible to access your paperless Bill.
3. Bill Notice. T-Mobile will attempt to send your paperless Bill notice to your current email address and/or T-Mobile phone number listed in T-Mobile's records, if receiving such notice via text message. You must keep your notice email address and designated phone number current and contact T-Mobile directly if you do not receive your paperless Bill notice. You agree to hold T-Mobile harmless for any delay or failure to deliver or receive the paperless Bill notice.
4. Paper Bill Copies. By accepting these PBTC terms, you will no longer receive a paper Bill from T-Mobile. However, you may print a paper copy of your paperless Bill and you may also request a mailed copy of a paper Bill for an additional charge.
5. Starting Paperless Billing. If you choose to receive a paperless Bill instead of a paper Bill, you must complete all the required sign up steps and accept these PBTC terms. It may take several bill cycles before you begin receiving your paperless Bill. You are required to provide T-Mobile with accurate information and to keep that information current in order to continue receiving paperless Billing.
6. CANCELLATION. YOU MAY CANCEL PAPERLESS BILLING AT ANY TIME AND REVERT TO RECEIVING A PAPER BILL BY GOING TO THE BILLING TAB OF THE PROFILE SECTION IN MY T-MOBILE OR BY CONTACTING CUSTOMER CARE. T-MOBILE WILL CHARGE YOU A FEE FOR RECEIVING A DETAILED BILL AND MAY CHARGE YOU AN ADMINISTRATIVE FEE FOR CANCELING PAPERLESS BILLING AND REVERTING TO PAPER BILLING. T-Mobile reserves the right to deny or cancel paperless Billing in its sole discretion.
7. Password Security. Access to your paperless Bill is through your My T-Mobile account. You must sign up for a My T-Mobile account which requires a user name and password. It is your responsibility to protect and safeguard all user names and passwords for paperless Billing.
8. Updating Contact Information. T-Mobile does not automatically update or change your personal information and you must update or confirm any changes to your personal information, including any changes to your email address or phone number for Bill notices, by visiting your account at My T-Mobile or by contacting Customer Care.
9. System Compatibility and Blocking. The ability to receive paperless Bill notices via email notice requires an active email address, Internet connection, and compatible computing systems. The ability to receive paperless Bill notices via SMS text message requires an active T-Mobile account and phone number, as well as an SMS capable device. If you have elected to receive your paperless Bill in Portable Document Format (PDF), you may need to upgrade your computer’s PDF reader program to view your paperless PDF Bill. If you are experiencing difficulty accessing or viewing your paperless Bill, please contact Customer Care. Please note that some service providers block email from senders who are not listed in contacts or on safe lists, so you may not receive your paperless Bill notice unless you specifically add T-Mobile to your contacts or safe list.
10. Discrepancies. Any disputes regarding the accuracy or completeness of your paperless Bill shall be subject to the dispute resolution terms and conditions in the Agreement for your T-Mobile account and service.
11. Notices. T-Mobile reserves the right to change the PBTC at any time and to provide notice electronically or by other means. You agree to accept legal and other notices (such as notices about changes to my T-Mobile Terms and Conditions, rate plan, equipment, services, or features) electronically.
12. EXCLUSIONS OF WARRANTIES. THE PAPERLESS BILLING SERVICE IS PROVIDED “AS IS”, “WITH ALL FAULTS”, AND WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMIT, WARRANTIES OF TITLE, MERCHANTABILITY, NON-INFRINGEMENT, OR FITNESS FOR A PARTICULAR PURPOSE, ALL OF WHICH ARE EXPRESSLY DISCLAIMED. YOU ASSUME ALL RESPONSIBILITY AND RISK FOR USE OF THE PAPERLESS BILLING SERVICE. T-MOBILE DOES NOT WARRANT THAT THE PAPERLESS BILLING INFORMATION, PROCESSES, OR SERVICES WILL BE UNINTERRUPTED, ACCURATE, COMPLETE, USEFUL, FUNCTIONAL, OR BUG-OR-ERROR-FREE. IF APPLICABLE STATE LAW DOES NOT ALLOW THE DISCLAIMER OF CERTAIN IMPLIED WARRANTIES, THE RELEVANT PORTIONS OF THE ABOVE EXCLUSION MAY NOT APPLY.
13. Authority. By completing this paperless Billing sign up process and accepting the PBTC you agree and represent that you have the authority to accept and receive paperless billing (and discontinue receiving a paper Bill) for this T-Mobile account, including the authority to agree to the PBTC terms and conditions herein.

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Being the Primary Account Holder on a multiline account allows you to do the following:

• Set online access permissions for the other people on your account.
• Choose how much information can be seen by other people on your account.
• Manage the ability of how other people on the account can make changes to their rate plans, services, or other options.
• Modify your billing address.
• View billing information for all lines on your account.
• Modify your paperless billing settings.

The designation of a Primary Account Holder does not apply to the following types of accounts:

• Business
• Government
• Single line
• T-Mobile Monthly4G

To establish yourself as the Primary Account Holder for your account, follow these steps:

1. Go to My T-Mobile and log in. If you're already logged in, click Back to Your Account in the upper right corner of your screen.
2. From the top navigation menu highlight Manage, Your Profile and click Security Settings.
   Note: You can also click on Change security settings from the quick links on the right.
3. Click Edit beside Account security settings.
4. On the Profile: Account Security page, enter two pieces of information: 
   • Last four digits of your Social Security Number
   • Date of Birth
5. Click Update. After the information is verified, a confirmation displays.
6. Under Account Security Settings, set up online permissions for the other lines on the account.
7. Assign account access levels for lines on the account.
8. Click Save Changes when complete.
9. View the next page for a summary of the changes. The permissions are now in effect for the selected line.

Default Settings:

Check the tables below for default permission levels and services assigned to the Primary Account Holder and Other Users on multiline accounts:

My profile

Billing and payments

Plan and services

My phone

My Profile

Billing and payments

Plan and services

My phone

The Equipment Installment Plan (EIP) is a payment option available with our Value rate plans. It can be used to finance most devices for new and existing customers. If you qualify for EIP, you will pay a down-payment (amount is determined based on the item being purchased) for the equipment and the remaining balance is split up equally over 20 months. The down payment will not appear on your bill, but the charge will show up on your bank account or credit card statement.

Restrictions

• EIP is not available with T-Mobile Monthly4G (prepaid), some Business account types and non-Value plans.
• EIP is only available through Customer Care, My T-Mobile, or a T-Mobile Retail store.
• Customers in Washington, DC and Puerto Rico are not eligible for EIP.
• Minimum purchase is $19.99.
• Due to state regulations, Idaho, Kansas, Maine, West Virginia, and Wyoming do not allow purchases on a 20-installment EIP if you have existing Premium Handset Protection insurance or bundled features on your account. 

e-Signature Authorizations

An electronic signature (e-Signature) Authorization is required for all EIP orders placed over the phone with Customer Care. If you place an order in a retail store, your physical signature is captured at the time of purchase. If you place your order online, you will sign electronically at the time of purchase. If your name is more than 20 characters long, the EIP contract will only show the first 20 characters.

As part of the e-Signature Authorization process, you will receive an email from EIP Authorization with a link and a PIN to access and sign your EIP agreement. You should accept the e-Signature Authorization email within 48 hours of your order being placed. If you have not returned your e-Signature Authorization, you will receive an automated reminder call approximately 36 hours after your order was placed. If necessary, you can have the authorization resent within 96 hours before the email expires.

To provide your e-Signature Authorization:

1. Select the Click here to sign link in the email.
2. When prompted, enter the PIN in the Please sign using your PIN field.
3. Click Sign.
4. You will receive a "Signing Finished Successfully" message and the service agreement will be stamped with your electronic signature.
5. When your order is shipped, you will receive a confirmation email which will include your EIP contract and a copy of T-Mobile's Financial Privacy Policy.

EIP Payments

• Payments submitted for the first installment do not appear on your bill.
• You can choose to pay an extra amount at the time of purchase, which will re-calculate and lower your future monthly installments.
• When making monthly payments, if you make an overpayment on your bill, it will not apply to any outstanding installments. Instead, you will have a credit on your next bill.

Exception: This option does not exist when upgrading with EIP on the Web.

• You may choose to pay off your EIP early. If you do so: 
  • All of the remaining charges for all of the devices on the EIP will be due on your next bill.
  • EIP only allows you to pay off an entire plan early, not a particular device within the plan.

FAQs

How does the Equipment Installment Plan appear on my bill?

The EIP initial down payment amount is billed to the credit or debit card you provided when you ordered. The amount will not show on your bill because that charge was not billed to your T-Mobile account. The down payment can be viewed on the account statement used to pay the charge. If you paid with cash, you can find the information on the store receipt. Your first installment was included in the initial down payment. In addition, purchases on installments will be added to your bill as part of your monthly recurring charge until it is paid off. The first time you see an installment on your bill, it will appear as payment 2 of 21. Details can be found under the Other Charges section of your bill.

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Can I make purchases that exceed my Equipment Credit Line?

Yes, if the purchase price is higher than the dollar value provided to you, your initial down payment will include the difference in price above this amount.

Can I pay off my Equipment Installment Plan early?

Yes, you can elect to pay off your EIP early at any time if you do not wish to continue through the full 20 installment periods. To pay off your EIP, you will need to call Customer Care or visit a T-Mobile Retail store.

Can I return items purchased on the Equipment Installment Plan?

Yes, items purchased on the EIP can be returned following T-Mobile’s Return Policy.

If I cancel my service, what happens to my Equipment Installment Plan balance?

If you elect to cancel service, all remaining installment charges will appear on your final bill.

How quickly is the email authorization sent to me?

When the order is submitted over the phone with Customer Care, the e-Signature Authorization email is sent immediately to the email address provided. If you experiences significant delays in receiving the email, you should contact your Internet Service Provider for assistance.

What are the computer hardware and software requirements to accept the e-Signature Authorization?

You must have the following items and features in order to receive the Disclosures electronically, to print copies of the Disclosures, and to retain electronic copies of the Disclosures:

• If you use the Windows operating system, you will need a Windows-based computer with a Intel® 1.3 GHz or higher processor; Microsoft Windows XP Home or Professional Edition with Service Pack 2 or 3, Windows Vista® Home Basic, Home Premium, Business, Ultimate, or Enterprise with Service Pack 1 or Service Pack 2; 128 MB or more of RAM (256MB recommended); and at least 335 MB of available hard-drive or similar storage space.
• If your computer uses the Macintosh operating system, you will need a Macintosh-based computer with a PowerPC® G4, G5 or Intel or higher processor; Mac OSX v 10.4.11 - 10.6 or higher; 128 MB or more of RAM (256MB recommended); and at least 405 MB of available hard-drive space or similar storage space
• Internet access
• One of the following Internet browsers: 
  • Microsoft Internet Explorer versions 6, 7, or 8
  • Mozilla Firefox version 3
  • Macintosh Safari (Mac OS X, Windows XP, or Windows Vista) version 4.

The Internet browser must be one that is appropriate for the operating system used on your computer; Adobe® Acrobat® Reader® version 8.0 or higher, a valid email address, and a printer capable of printing text screens, if you wish to print copies of the Disclosures.

Bill consolidation is the process by which T-Mobile distributes its eBill billing statement electronically via the bill payment vendor Fiserv. By distributing the eBill though Fiserv’s banking network, you are able to receive a copy of your statements through the same service that allows you to pay your bill.

If you sign up for this service, you are automatically converted to Paperless Billing and will no longer receive a paper statement from T-Mobile. To initiate the bill consolidator service, contact Fiserv directly. Fiserv will notify T-Mobile to update your billing method to Paperless Billing. When contacting Fiserv, you will be asked to provide the following information:             

• 9-digit T-Mobile account number
• Biller zip code (ZIP code of the nearest T-Mobile payment lockbox)
• Mobile number
• Billing ZIP code of your T-Mobile account

In the event your registration fails, Fiserv will provide you a notification of the failure and direct you to contact T-Mobile for assistance. You might fail registration and encounter the following error message:

Note: If you enroll with Fiserv via mycheckfree.com, you will be presented with the option to update your billing address. This functionality will not be operational for T-Mobile customers. If you need to update your address, see Update your billing address.

An Early Termination Fee is a charge made to your account when you cancel service and end your service agreement with T-Mobile early. The ETF is intended to provide reasonable compensation to T-Mobile for the losses it suffers when you do not remain a customer for the full term of your service agreement.

Taxes may apply to an ETF based on state and local laws. These taxes are valid and not a result of a billing issue.

ETF Amounts and Tiers

The ETF amount can vary based on your service agreement type and the length of time left until your expiration date.

Miss us?

We miss you! If you regret the decision to cancel service with T-Mobile, we understand, and we’d love to have you back. Resume service with T-Mobile within 90 days of canceling, and we will automatically credit the ETF back to your account. If it doesn’t appear on your first bill, don’t fret. It may take up to two billing cycles to appear.

Change of Responsibility

If you need to cancel service and wish to avoid paying the ETF, perhaps you have a friend or family member who is interested in switching mobile carriers? This way, they can avoid new activation fees, and there is no ETF for you. It's a win-win situation! Learn more here.

Moving?

T-Mobile wants to go wherever life takes you; however, we understand that sometimes life takes you outside of our network coverage. Moving is stressful, and we don't want to make it any harder than it has to be. If you move outside of our coverage area, you may qualify for an ETF waiver. We encourage you to consult the coverage map beforehand to avoid any surprises. After completing your move, simply contact Customer Care. If you qualify for an ETF waiver, you will be asked to provide one of the following as proof of a new address:

• Utility bill
• Driver license
• Government issued ID
• Voter registration card

Note: Addresses within the US must be recognized by USPS.

Customer Relations will verify the information and adjust the ETF if appropriate within 7 business days (excludes holidays). You will be contacted by letter with the result of the request.

Important: Supporting documentation must be received within 30 days of the cancellation in order to be considered for ETF adjustment. Documentation received after this date will not be processed.

Death

The death of a loved one is hard enough. T-Mobile doesn’t want to make it any more difficult. If you need to cancel a line of service on behalf of a deceased person, T-Mobile will waive the ETF. Simply contact Customer Care. You will be asked to provide the following:

• Mobile number
• Account number
• Billing responsible party name
• Death certificate, or attorney/legal estate documents if death certificate is not yet available

Customer Relations will verify the information and adjust the ETF if appropriate within 7 business days (excludes holidays). You will be contacted by letter with the result of the request.

Important: Supporting documentation must be received within 30 days of the cancellation in order to be considered for ETF adjustment. Documentation received after this date will not be processed.

Military Deployment

T-Mobile is honored to provide service to the great men and women who serve our country. As a thank you, we will waive your ETF if you need to cancel your account upon deployment. Simply contact Customer Care. You will be asked to provide the following:

• Mobile number
• Account number
• Billing responsible party name
• Government orders / call up papers / official government letter-headed confirmation of deployment

Customer Relations will verify the information and adjust the ETF if appropriate within 7 business days (excludes holidays). You will be contacted by letter with the result of the request.

Important: Supporting documentation must be received within 30 days of the cancellation in order to be considered for ETF adjustment. Documentation received after this date will not be processed.

T-Mobile provides the following payment options for you:

EasyPay

Electronic check

Credit card

Paying at a payment center

Paying through the mail

Paying over the phone

#EasyPay

Set up your account to make automatic monthly payments using an electronic check or credit card. Payments are automatically deducted each month approximately three days before your due date.

To set up or manage EasyPay, see Signing up and managing EasyPay.

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Electronic Check

To make a payment using an electronic check, see Make a one-time payment by checking account.

Notes:

• If the check is returned as NSF or insufficient funds, the check will be sent one more time in an attempt to get the funds from your bank account. Any bank fees that result from attempts to collect payment are your responsibility.
• You will receive a free text message for your payment. The message refers to the payment as an ACH (Automated Clearing House) transaction.

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#Credit Card

To make a payment using an ATM/debit or credit card, see Make a one-time payment by ATM/debit or credit card.

Notes:

• T-Mobile Gift Cards are not permitted for use with the EasyPay service.
• Acceptable credit cards are Visa, MasterCard, American Express and Discover.
• Acceptable ATM/debit cards will have the NYCE, pulse, STAR or ACCEL logos.

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#Paying at a payment center

To locate a payment center, perform the following steps:

1. Access the Store Locator.
2. From Find a T-Mobile Retail Store, within the Select a location type drop-down menu, select Payment center locations.
3. Enter the address information and select submit.

Note: The Store Locator will find the closest payment centers to your address location. 

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#Paying through the mail

To make a payment through the mail, refer to the addresses below:

Notes:

• An account number must be referenced on all payments in order to post properly.
• We will process payments within 24 - 48 hours of receipt. Mailing time will vary.
• You can mail a check or money order payment through the mail. Please do not send cash.

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#Paying over the phone

You can make a payment through our automated phone system, or by speaking to a Customer Care representative by dialing 611 or 1-877-453-1304. You must be either the Billing Responsible Party, or an authorized user able to verify the account when making a payment with a representative.  All payments made with a representative will have a $5.00 processing fee that will appear on your next bill.

To avoid the $5.00 processing fee, there are a number of self-help options available to you.

• EasyPay
• Over the phone through the automated system
• My T-Mobile
• T-Mobile retail store (payment kiosks are also available at some locations)
• Mailing the payment

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This page covers the basic sections of your bill. FlexPay^SM, myFaves® or T-Mobile @Home bills may include additional sections. Use this page to help you to read your paper bill.

To learn more about your online bill, refer to the following link:

Understand your online bill

For information in Spanish, refer to the following links:

Como leer su factura actual (PDF)

Cómo leer tu factura - PagoFlex(SM)

Receiving your bill

If you have multiple T-Mobile accounts, you will receive your separately sealed bills together in one large envelope.

Benefits to receiving these Statement Packs include:

• One mailing, less clutter
• No delay to your normal delivery
• Better privacy and security

Note: To receive Statement Packs, both of your accounts have to be listed under the same name and billing address.

If you do not want to receive your bills this way, you may opt out by calling 1-855-200-1227 between the hours of 9 a.m. to 8 p.m. Eastern Time. Go to www.statementpacks.com for more information.

Your bill is separated into the following three sections:

Summary of your bill

Account service detail

Itemized charges

Summary of your bill

Everything you need to know is summarized on the first page of your bill. You can find specifics about your charges on the subsequent pages.

Note: To check your most current balance and usage, log in to My T-Mobile.

Under Summary, the previous balance, payments received, credits and adjustments, charges, and taxes appear.

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Under Amount Due, the total amount due for the month and the payment due date appear.

Under Monthly Summary, charges for each line appear.

Under Available Service, minutes, messages, and data features used in your rate plan appear.

Under Used Service, a summary of your usage appears. Usage details and associated charges appear later.

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Account service detail

NOTE:

• Account charges and credits are detailed for each line of service. The totals for each of these sections match the line items under the Monthly Summary of your bill.
• If you do not use all of these services during a billing period, some of these sections may not appear.

Under Monthly Recurring Charges, your recurring charges appear.

• Bill Arrears account: Provides a breakdown of the monthly recurring charges (MRC) incurred during the previous bill cycle.
• Bill Current account: Provides a breakdown (including the date range) of the MRC being billed in advance for the upcoming bill cycle.

Bill Arrears Account

Bill Current Account

Under Credits & Adjustments, credits and account adjustments appear.

Under Usage Charges, overage, roaming, messaging, data charges, and premium services appear.

Under One Time Charges, one-time charges, such as activation fees, late fees, and phone charges appear.

Under Other Charges (Non-Communications Related), charges unrelated to communications (e.g., Equipment Protection) appear.

Under Other Charges, the breakdown of the Regulatory Programs Fee appears.

Under Taxes, Fees and Surcharges, local, state, federal, and other taxes, assessments and fees appear.

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Itemized charges

Under LOCAL AIRTIME, LONG DISTANCE and INTERNATIONAL CHARGES, airtime and domestic and international long-distance charges appear.

Under ROAMING CHARGES, international and domestic roaming charges appear.

Under MESSAGING CHARGES, the number of messages sent/received and other applicable charges appear.

Under WEB AND DATA USAGE CHARGES, the number of megabytes used appears.

Under DATA SERVICES ROAMING CHARGES, data roaming charges appear.

Under PREMIUM SERVICES, charges for downloads and CallerTunes® appear.

• Charges shown here are not T-Mobile charges - they are third-party usage charges resulting from downloads (e.g., ringtones, wallpaper, screensavers, games) or other items that have a cost associated with them).
• Downloaded services appear in the Premium Download section, which includes subheadings for the different types of services and their charges.

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