Overview

Paperless Billing is a service that allows you to receive your billing information online rather than in a printed, paper format. As a Paperless Billing customer, you opt not to receive a paper bill in the mail and will instead receive an email and/or text message (SMS) notification each month.

Paperless Billing is not available to certain types of accounts such as T-Mobile Pay in Advance (prepaid), Business, and certain Government and Special account types. A valid email address, a My T-Mobile account and a Primary Account Holder are required to take advantage of Paperless Billing.

Sign up for Paperless Billing

Monthly Paperless Billing email notification

Make a payment on Paperless Billing

Cost to sign up for Paperless Billing

Cancel enrollment to Paperless Billing

Adding lines of service while on Paperless Billing

Paperless Billing Terms and Conditions

Sign up for Paperless Billing

To sign up for Paperless Billing, perform the following steps:

1. Log in to My T-Mobile.  If you're already logged in, click Back to Your Account in the upper right corner of your screen.
2. On My T-Mobile, hover over Manage and then select Your Profile.
3. Under Bill Delivery Options, click the Switch to paperless billing link to begin the registration process.
4. Manager your bill delivery options by choosing one of the following:
   • Paperless billing: Email notifications
   • Paperless billing: Text message notifications
   • Paperless billing: Email + text message notifications
5. Enter the email address you want used for your bill reminder. You will also be notified by text message when your bill is available.
6. Read and acknowledge the Paperless Billing Terms & Conditions.
7. Click the Sign Up button to apply the changes to your account.

Note: You can enroll all of your accounts in Paperless Billing, as long as they are eligible for the service.

Back to top

Monthly Paperless Billing email notification

Monthly Paperless Billing email notifications will notify you that your latest bill is available. You will be directed to view and pay your bill online at the My T-Mobile website (includes a link to view the site).

Your bill will come from billing@t-mobile.m0.net. Please add billing@t-mobile.m0.net to your list of safe email contacts to ensure these messages go to your inbox and do not get routed to your junk mail folder.

Back to top

Make a payment on Paperless Billing

Log in to My T-Mobile and click the Pay my bill button in the My bill box. You will have the option to make a one-time payment or set up our automatic monthly payment service called EasyPay.

Back to top

Cost to sign up for Paperless Billing

Paperless Billing is a service offered free of charge to qualified T-Mobile customers.

Back to top

Cancel enrollment to the Paperless Billing service

Once enrolled, you can cancel your Paperless Billing service at any time via My T-Mobile. Visit Bill delivery options under Manage > Your Profile to make changes to your information or to cancel Paperless Billing. If you choose to cancel Paperless Billing, your options are a detailed paper bill ($1.99/month) or a Summary paper bill (free).

Back to top

Adding lines of service while on Paperless Billing

If you add another line of service, your original mobile number will keep Paperless Billing in effect for all of the numbers on your account as long as you remain enrolled. You will have the option to make changes to your contact information only with that original phone number. If you cancel Paperless Billing and have more than one line on your account, you may not be able to reinstate the service at this time.

Back to top

Paperless Billing Terms and Conditions

The T-Mobile Paperless Billing Terms and Conditions ("PBTC") are in addition to your T-Mobile Terms and Conditions, Service Agreement and any applicable terms and conditions for other services that you receive (collectively "Agreement"). To the extent there is a conflict between these PBTC and your Agreements, these PBTC will govern. By agreeing to the PBTC you agree that you will no longer receive a paper bill and will instead receive your Bill and/or Payment Reminder (collectively "Bill") electronically according to the following terms:

1. Paperless Billing. You may view your paperless Bill online by accessing your account at https://my.t-mobile.com or by following the instructions provided to you in your paperless billing email or text message notice.
2. Payment. You must pay the amount due listed in your paperless Bill by the due date in order to avoid service interruption and to remain eligible to access your paperless Bill.
3. Bill Notice. T-Mobile will attempt to send your paperless Bill notice to your current email address and/or T-Mobile phone number listed in T-Mobile's records, if receiving such notice via text message. You must keep your notice email address and designated phone number current and contact T-Mobile directly if you do not receive your paperless Bill notice. You agree to hold T-Mobile harmless for any delay or failure to deliver or receive the paperless Bill notice.
4. Paper Bill Copies. By accepting these PBTC terms, you will no longer receive a paper Bill from T-Mobile. However, you may print a paper copy of your paperless Bill and you may also request a mailed copy of a paper Bill for an additional charge.
5. Starting Paperless Billing. If you choose to receive a paperless Bill instead of a paper Bill, you must complete all the required sign up steps and accept these PBTC terms. It may take several bill cycles before you begin receiving your paperless Bill. You are required to provide T-Mobile with accurate information and to keep that information current in order to continue receiving paperless Billing.
6. CANCELLATION. YOU MAY CANCEL PAPERLESS BILLING AT ANY TIME AND REVERT TO RECEIVING A PAPER BILL BY GOING TO THE BILLING TAB OF THE PROFILE SECTION IN MY T-MOBILE OR BY CONTACTING CUSTOMER CARE. T-MOBILE WILL CHARGE YOU A FEE FOR RECEIVING A DETAILED BILL AND MAY CHARGE YOU AN ADMINISTRATIVE FEE FOR CANCELING PAPERLESS BILLING AND REVERTING TO PAPER BILLING. T-Mobile reserves the right to deny or cancel paperless Billing in its sole discretion.
7. Password Security. Access to your paperless Bill is through your My T-Mobile account. You must sign up for a My T-Mobile account which requires a user name and password. It is your responsibility to protect and safeguard all user names and passwords for paperless Billing.
8. Updating Contact Information. T-Mobile does not automatically update or change your personal information and you must update or confirm any changes to your personal information, including any changes to your email address or phone number for Bill notices, by visiting your account at My T-Mobile or by contacting Customer Care.
9. System Compatibility and Blocking. The ability to receive paperless Bill notices via email notice requires an active email address, Internet connection, and compatible computing systems. The ability to receive paperless Bill notices via SMS text message requires an active T-Mobile account and phone number, as well as an SMS capable device. If you have elected to receive your paperless Bill in Portable Document Format (PDF), you may need to upgrade your computer’s PDF reader program to view your paperless PDF Bill. If you are experiencing difficulty accessing or viewing your paperless Bill, please contact Customer Care. Please note that some service providers block email from senders who are not listed in contacts or on safe lists, so you may not receive your paperless Bill notice unless you specifically add T-Mobile to your contacts or safe list.
10. Discrepancies. Any disputes regarding the accuracy or completeness of your paperless Bill shall be subject to the dispute resolution terms and conditions in the Agreement for your T-Mobile account and service.
11. Notices. T-Mobile reserves the right to change the PBTC at any time and to provide notice electronically or by other means. You agree to accept legal and other notices (such as notices about changes to my T-Mobile Terms and Conditions, rate plan, equipment, services, or features) electronically.
12. EXCLUSIONS OF WARRANTIES. THE PAPERLESS BILLING SERVICE IS PROVIDED “AS IS”, “WITH ALL FAULTS”, AND WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMIT, WARRANTIES OF TITLE, MERCHANTABILITY, NON-INFRINGEMENT, OR FITNESS FOR A PARTICULAR PURPOSE, ALL OF WHICH ARE EXPRESSLY DISCLAIMED. YOU ASSUME ALL RESPONSIBILITY AND RISK FOR USE OF THE PAPERLESS BILLING SERVICE. T-MOBILE DOES NOT WARRANT THAT THE PAPERLESS BILLING INFORMATION, PROCESSES, OR SERVICES WILL BE UNINTERRUPTED, ACCURATE, COMPLETE, USEFUL, FUNCTIONAL, OR BUG-OR-ERROR-FREE. IF APPLICABLE STATE LAW DOES NOT ALLOW THE DISCLAIMER OF CERTAIN IMPLIED WARRANTIES, THE RELEVANT PORTIONS OF THE ABOVE EXCLUSION MAY NOT APPLY.
13. Authority. By completing this paperless Billing sign up process and accepting the PBTC you agree and represent that you have the authority to accept and receive paperless billing (and discontinue receiving a paper Bill) for this T-Mobile account, including the authority to agree to the PBTC terms and conditions herein.

Back to top