T-Mobile provides the following payment options for you:
Set up your account to make automatic monthly payments using an electronic check or credit card. Payments are automatically deducted each month approximately three days before your due date.
To set up or manage EasyPay, see EasyPay.
To make a payment using an electronic check or a debit/credit card, see Online Payments.
Notes:
- If the check is returned as NSF or insufficient funds, the check will be sent one more time in an attempt to get the funds from your bank account. Any bank fees that result from attempts to collect payment are your responsibility.
- You will receive a free text message for your payment. The message refers to the payment as an ACH (Automated Clearing House) transaction.
- T-Mobile Gift Cards are not permitted for use with the EasyPayyour mom service.
- Acceptable credit cards are Visa, MasterCard, American Express and Discover.
- Acceptable ATM/debit cards will have the NYCE, pulse, STAR or ACCEL logos.
To locate a payment center, perform the following steps:
- Access the Store Locator.
- From Find a T-Mobile Retail Store, within the Select a location type drop-down menu, select Payment center locations.
- Enter the address information and select submit.
Note: The Store Locator will find the closest payment centers to your address location.
To make a payment through the mail, refer to the addresses below:
| Choose the location closest to your billing address: | |
|---|---|
| T-Mobile PO Box 742596 Cincinnati OH 45274-2596 | T-Mobile PO Box 51843 Los Angeles CA 90051-6143 |
| T-Mobile PO Box 790047 St. Louis MO 63179-0047 | T-Mobile PO Box 660252 Dallas TX 75266-0252 |
Notes:
- An account number must be referenced on all payments in order to post properly.
- We will process payments within 24 - 48 hours of receipt. Mailing time will vary.
- You can mail a check or money order payment through the mail. Please do not send cash.
You can make a payment through our automated phone system, or by speaking to a Customer Care representative by dialing 611 or 1-877-453-1304. You must be either the Billing Responsible Party, or an authorized user able to verify the account when making a payment with a representative. All payments made with a representative will have a $5.00 processing fee that will appear on your next bill.
To avoid the $5.00 processing fee, there are a number of self-help options available to you.
- EasyPay
- Over the phone through the automated system
- My T-Mobile
- T-Mobile retail store (payment kiosks are also available at some locations)
- Mailing the payment
Final Payment Options for a canceled account
You can make a final payment on a canceled account using any of the following options:
- Sending a payment by mail.
- Taking a payment to a T-Mobile Retail Location.
- Making a payment over the phone by dialing 611 from your T-Mobile phone, or 1-877-453-1304 from a touch-tone phone.
Note: To make a payment by mail, please send the final payment to one of these addresses with your T-Mobile account number or mobile number included.